Terms and Conditions:
Privacy Policy
When placing an order with e4electricals.com, we need to collect certain
information to be able to place your order. This information is stored lawfully
and in accordance with the relevant data protection acts. All information held
on our system is password protected, and protected through SSL 128bit
technology encryption, card payments are processed in real time by Barclaycard Merchant Services.
We do not use any information given for marketing purposes without your consent.
If you are concerned about giving any personal details please contact us at
sales@e4electricals.com
We will not share any of your personal information with outside parties except
to the extent necessary to complete your order.
From time to time we would like to eMail you to keep you up to date with any
offers or information. We may eMail you about discounts, promotions and new
products. If you decide that you wish not to receive such information simply log into your account and tick the box “I do not wish to receive any news letters / promotions from e4electricals.com”
Prices
Prices and the availability of items are subject to change without notice
We at e4electricals make every effort to ensure that all prices and technical
information is correct. In the unlikely event, we cannot be held responsible
for any inaccuracies at any time.
All product prices include VAT.
Deliveries
We endeavour to dispatch all accessories which are in stock within 1-2 working
days of the order being placed.
Parcels are normally delivered by Royal Mail Service. The service type used
will depend upon the value of the product(s) purchased. We dispatch our orders
using one or more of the following services: Recorded Post or Special Delivery
Service. A signature may be required upon delivery to your address.
You are responsible for your order once the package arrives at the supplied
delivery address. We cannot be held responsible if the package/s goes missing
once delivered. If any goods are received faulty or damaged you must notify us
within 7 days of receiving them (via email or telephone) quoting your order
reference.
We cannot be held responsible for goods that do not arrive with the customer
due to errors made by the customer when entering their address details. Please
ensure that you check all your details before confirming your order.
Orders and Stock availability
All items offered on our website are subject to availability. If you do order an
item and it is out of stock we will notify you within 1 working day of your
order being placed. At that point we will advise you of the likely time scale
of any delay, you can then decide to either wait for the item to come in to
stock, or cancel your order.
We do at random select orders for security checks to help protect both you and
us. Our Customer Services may request that you provide us with proof of address
and /or proof of identification before your order can be processed. When this
happens we will contact you to request the information required
When you pay for your order by credit or debit card we carry out checks or
"authorisations" with the card issuer for security reasons. Should any problems
occur with the authorisation of your card we will contact you with further
details.
Fraud: In order to maintain customer security we carry out both manual and
electronic security checking on all orders, in certain circumstances it may be
necessary to contact you for further information.
We reserve the right to cancel accounts and / or block incoming emails from any
nuisance or suspected fraudulent activity.
Payment / Ownership of goods
We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided
that they are not swipe only.
Goods supplied by us remain our property until those goods have been paid for
in full. If payment is declined by your card issuer, you will be emailed and
asked to contact us.
All orders placed on our website are accepted at our discretion; in some
instances where the value is high we may ask for proof of identity to be faxed
through or cash to be paid direct into our account.
If no attempt has been made by the customer to resolve a payment problem, we
reserve the right to cancel the order after 7 days.
Website Accuracy
All pictures on our website are the best indication we can give of the original
item and are for illustration purposes only. From time to time the manufacturer
may make small changes to the design of a product. Due to this Specifications
and/or colours of products may change without prior notice.
Products, prices and offers are only valid at the time they are published on
our website.
Security
We realise that the internet is based on trust so we make security our number
one priority. Our commitment to security is our number one priority and will
remain prominent for the future. Your credit card details are sent to our
secure servers whilst the order is processed. At no point are your credit card details sent
over an unsecured connection.
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